Refund & Cancellation Policy
Last updated June 20, 2026
PromptFloe is a token-based SaaS that builds, verifies, and deploys applications from your prompts. This policy explains how subscriptions, cancellations, refunds, and token charges work.
01 Subscriptions and billing
Paid plans are billed in advance on a recurring basis - monthly, or annually where an annual plan is offered. Your plan renews automatically at the end of each billing period unless you cancel.
Prices are charged in Indian Rupees (INR) for customers in India through our payment processor, Razorpay, and in US Dollars (USD) for international customers where that option is available. Applicable taxes are added at checkout.
02 Cancelling your plan
You can cancel at any time from your account settings or by emailing us. Cancellation stops the next renewal; it does not retroactively refund the period you are already in.
After you cancel, you keep access to your paid plan until the end of the current billing period. At that point the plan ends and your account moves to the free tier (where available).
03 Refunds
Subscription fees are generally non-refundable for partial billing periods. We do not provide prorated refunds for the unused portion of a month or year after a cancellation.
At our discretion, we will issue a refund for genuine billing errors, duplicate charges, or an extended, verified service outage that prevented you from using the product. Approved refunds are returned to the original payment method.
04 Token top-ups and overage
Token top-ups, add-on credits, and usage-based overage charges are non-refundable once the corresponding tokens have been consumed by builds, verification, or deployments.
Unused token balances may expire according to your plan terms and are not exchangeable for cash. We will always tell you before a step incurs additional usage charges.
05 How to request a refund
Email support@promptfloe.com with your account email, the charge date, and the reason for the request. You can also reach us through our contact page at /contact.
We aim to acknowledge and respond to refund requests within 5-7 business days. Approved refunds are processed promptly thereafter, though the time for funds to appear depends on your bank or card issuer.
Questions? Reach us at support@promptfloe.com.